Mobile Phone Company: Customers say Poor Service

From: Shiv Lal Watwani
Dated: 24 March 08,15-40Hrs
Dear Sir/Madam,

I bought  a Prepaid mobile connection   ( Phone No. 9958046738 ) with a FM  Mobile set  of Heier about 4-5 months back. On Box supplied to me, boldly reads/says that Prepaid connection has validity of Two years & Customer will be given FREE Airtel to Airtel talk time of Rs1699/- for two years. No other terms & conditions  which i narrate below are listed on the Box.

I feel hardly I used this  FREE Airtel to Airtel service for about Rs100/- to  Rs 150/-   & about a fortnight back the balance was still reading in this category for about Rs300/- at my credit & all of a sudden this also vanished. I was expecting more talktime balance from Rs1699/- will be shortly added but its going to be a fortnight & not a Penny has been added by Airtel from their promised/mentioned Rs 1699/- Package.

Customer service is another Useless service of Airtel. Despite requesting for talkking to Customer service officer, The Helpline will pretend that my request for Customer Service has not been understood. I think more than a Dozen time I hv  dialled Customer Service but same fate.

Seems airtel feels that its easy way to make bucks by cheating customer. I feel ultimately due to this poor Service & not honouring the promised things, Airtel will loose Customer  business/network.

While I was at the shop from where I bought the connection &  Mobile set box, another customer by name Dr J L Azad, aged about 85 years also came complaining that without his using the Mobile phone number 9971383973, balance is getting reduced daily.

Today at that shop, ultimately yr customer service number 121 worked  & both of us could talk to Customer Service officer but his reply was that system is down & he can not confirm to the requested answers. Our requesting him to note down our numbers & confirm the reasons, he even did not take this request. Yr this service also need improvements.

On my phone I keep on receiving unwanted SMS & promotional phone calls throughout day from Airtel & its franchisees & disturbing we old Sr citizen. Such SMS/Phone calls be stopped immediately from number.

You can well understand the plight of Customer. Put yourself  in the position/shoes  of a Customer & tell me what will be yr reaction.

Please reply to the my & Dr Azad’s problems on my mail Id or phone numbers  Immediately.

If nothing satisfactory is heard in 48 hours, I will forward my complaint to TRAI, Ministry of Telecommunication, My E-mail Id network of 500 friends/ relatives, Newspapers/Press, legal agencies etc to apprise them how AIRTEL is cheating  & harassing its customers.

Shiv Lal Watwani
Ohones: 9958046738 / 9818932131/26171135

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