Mobile Phone Company: Customers say Poor Service

From: Shiv Lal Watwani
Dated: 24 March 08,15-40Hrs
Dear Sir/Madam,

I bought  a Prepaid mobile connection   ( Phone No. 9958046738 ) with a FM  Mobile set  of Heier about 4-5 months back. On Box supplied to me, boldly reads/says that Prepaid connection has validity of Two years & Customer will be given FREE Airtel to Airtel talk time of Rs1699/- for two years. No other terms & conditions  which i narrate below are listed on the Box.

I feel hardly I used this  FREE Airtel to Airtel service for about Rs100/- to  Rs 150/-   & about a fortnight back the balance was still reading in this category for about Rs300/- at my credit & all of a sudden this also vanished. I was expecting more talktime balance from Rs1699/- will be shortly added but its going to be a fortnight & not a Penny has been added by Airtel from their promised/mentioned Rs 1699/- Package.

Customer service is another Useless service of Airtel. Despite requesting for talkking to Customer service officer, The Helpline will pretend that my request for Customer Service has not been understood. I think more than a Dozen time I hv  dialled Customer Service but same fate.

Seems airtel feels that its easy way to make bucks by cheating customer. I feel ultimately due to this poor Service & not honouring the promised things, Airtel will loose Customer  business/network.

While I was at the shop from where I bought the connection &  Mobile set box, another customer by name Dr J L Azad, aged about 85 years also came complaining that without his using the Mobile phone number 9971383973, balance is getting reduced daily.

Today at that shop, ultimately yr customer service number 121 worked  & both of us could talk to Customer Service officer but his reply was that system is down & he can not confirm to the requested answers. Our requesting him to note down our numbers & confirm the reasons, he even did not take this request. Yr this service also need improvements.

On my phone I keep on receiving unwanted SMS & promotional phone calls throughout day from Airtel & its franchisees & disturbing we old Sr citizen. Such SMS/Phone calls be stopped immediately from number.

You can well understand the plight of Customer. Put yourself  in the position/shoes  of a Customer & tell me what will be yr reaction.

Please reply to the my & Dr Azad’s problems on my mail Id or phone numbers  Immediately.

If nothing satisfactory is heard in 48 hours, I will forward my complaint to TRAI, Ministry of Telecommunication, My E-mail Id network of 500 friends/ relatives, Newspapers/Press, legal agencies etc to apprise them how AIRTEL is cheating  & harassing its customers.

Shiv Lal Watwani
Ohones: 9958046738 / 9818932131/26171135

Holi Week end: Thirteen lives lost in accidents

new-picture.pngExtracts fro TOI

Two Accidents On DND Claim 6 Lives  

TIMES NEWS NETWORK  New Delhi: In a tragic aftermath of Holi revelry, a series of accidents across the city on the weekend left 13 people dead and many injured. The scene of the largest number of deaths was the DND flyway, where a deadly cocktail of alcohol and speed snuffed out six lives and left 10 people injured in two accidents. 

   In other major accidents, an tempo overturned near Punjabi Bagh, killing four people and an accident involving a top PSU official’s car at Moti Bagh left two people injured.

        In the first of the two accidents that took place on DND in a span of an hour, a minitruck loaded with CNG cylinders rammed the railing and overturned. The gas cylinders immediately caught fire leading to three deaths and severe burns to six people. The driver of the truck, who police officers say was drunk, is absconding.

       The occupants were young joyriders and all of them were drunk, police said. 

        According to police, after the Holi celebrations, the driver of the minitruck had offered a ride to the youngsters.

Tragic mix of alcohol & speed on Holi

Minitruck overturns; 3 killed, 6 injured on DND

Autorickshaw collides with Maruti Swift; 3 dead, 4 injured on DND

Woman dies after being hit by a scooter at Nand Nagri

Biker killed as he hits divider at Shakarpur

3am (March 23):

Motorcycle with three riders hits divider at Kalyanpuri; one rider dies


4 killed and 4 injured when a minitruck overturns on Punjabi Bagh flyover

Two injured as a PSU CMD’s Baleno hits a Honda City car at Moti Bagh
Car occupants were drunk, suggests medical report

       Two of the youths, who had hitched a ride on a truck that overturned on DND flyway on Saturday, as well as its driver were sitting in front while the rest were sitting on the 35-odd CNG cylinders stacked at the back of the truck. 

        As the loop joining Sarai Kale Khan to Maharani Bagh was closed after the accident, an autorickshaw which entered the wrong lane collided head on with a car which was going towards Noida. Three occupants of the autorickshaw died, while three people who were inside the Maruti Swift were injured. 

         The auto driver Shailendra (34); Raghubir Singh (32), of Sarai Kale Khan; and Raghubir’s brother, Azad Singh (30), died in the accident. Ravindra, who was also in the auto, was injured. ‘‘We had planned Holi celebrations and my brothers were going to buy meat,’’ said Mukesh, another brother of Raghubir who worked as an MCD sweeper.


         According to police, the car had three occupants

         All three are engineers working with an MNC in Noida and were returning after playing Holi with friends in Delhi. All three have been admitted to Kailash Hospital in Noida. ‘‘They are still unfit for statement but their medico-legal report suggests they were drunk,’’ said the police. 

      According to police officers, the autopsy of Raghubir and Azad shows they were not drunk.
   Of the first accident on DND, police said, ‘‘While negotiating the loop on the Ashram side, the minitruck hit the railings and overturned. The CNG caught fire. Santosh and Vipin’s uncle Bharat Thakur said, ‘‘We will demand compensation from the minitruck owner.’’


      Despite repeated efforts, the Noida Toll Bridge Company, which runs DND flyway, could not be reached for comments.

Need to keep eye on overloaded trucks

        In Delhi city alone there is an average of five deaths due to accidents every day.

       Trucks and Private Buses are responsible for most of the fatal accidents.

        Breaching of traffic rules, and non observation of signals is the norm for trucks and buses.  

There Need to keep eye on overloaded trucks  New Delhi:

        Most accidents caused by trucks in the recent past have been a result of overloaded truck overturning on city roads.

       The traffic police perhaps needs to take some strict action to check the weight carried by  trucks as about 90 per cent of the trucks in the city are overloaded. Such trucks are more at risk as extra weight causes the braking time to increase. 

    All the vehicles are tested at the time of manufacturing for safety with a particular amount of weight and when the load exceeds the prescribed safe weight, the vehicle becomes more prone to losing balance and overturning.

Moreover, overloaded trucks cause more air pollution as they use more horsepower to carry all the extra weight and they also decrease the average life of a road by from 10 to 3.5 years. 

       According to traffic officials, measures to check drivers for over speeding, rash and negligent driving, drunken driving etc are already on in full swing and monitoring the load on each truck may soon follow.

        However, steps like installing weighbridges at all the 13 entry points into the city and streamlining the process of assigning goods to trucks through loading agents are still nowhere close to being implemented.

Andher Nagari : Gurgaon Water Crisis: result of miscreant action

The water channel  was breached last year also but The miscreants were let off. (This has happened three times already)

They have done it again and 20 lakh residents are facing water shortage.

15 miscreants arrested from village Bhupania. Are they the real culprits?

Why did the government not take adequate precautions?

Regret no hope of water till Wednesday.

Tankers make hay. Charge up to Rs 500/.

 Gurgaon hit by water crisis  No Supply For Two More Days  

Extracts from TNN  

         Gurgaon: Gurgaon’s acute water shortage since Friday is unlikely to improve in the next two days, though district administration claimed on Sunday that it would push more water tankers to increase water supply. The water crisis has been caused due to the breach in water supply channel twice at Bupania village in Jhajjar district in last few days, reportedly by farmers to irrigate their fields. 

      The worst affected areas are the colonies which completely depend on canal water whereas the situation is little better in private colonies where residents are overdependent on ground water. 

     The first breach was reported on March 17 and water was supplied to the city from the reservoirs of HUDA. Another breach has occurred at the same site, which has aggravated the crisis.

         30 percent of the area of Gurgaon city receives water from tube well and 70 percent area depended on canal water. The worst affected areas are the western part of the city, including sector 4, 7, 22, 23, 10A, and adjoining areas. To meet the demand, the district administration has requisitioned nearly 700 water tankers in the district to reach Gurgaon, including tankers from the army. 

         Meanwhile, public health chief secretary Dharam Vir told Times City, ‘‘The repair work has been going on. The exact cause of the breach is being investigated. We are taking all possible steps to prevent such incidents by putting a dedicated police post at this site and police patrolling on this stretch will be intensified.’’

   Highly placed sources said that in all probability the repair work will be complete by Tuesday and only 12 hours later would the water supply start. Residents could get piped water only by Wednesday morning.

   HUDA administrator Srikant Walgad said that drinking water in HUDA areas was supplied from 71 tube wells and that the minimum requirement of water would be met in the entire city.

Acute water shortage has been reported from G block of DLF-I, DLF-III. In areas such as sector-23, each house got about 300 litres of water on Sunday. ‘‘We hope to get more tankers to supply water until the canal supply is restored. It’s difficult to manage life with such little water,’’ said B S Tripathy, a resident.

Future Plan

A 20 MGD water treatment plant to be completed by mid 2009 600 cusec per day from 65.6 km NCR channel to be built at Rs 225 crore to meet future water demand
Four new water treatment plants as per 2021 Master Plan

Dipak Kumar Dash | TNN